Delivery Manager
Srijan Technologies, 10 years of experience, India, Remote, $4060-5500
About the job
About Material
Material is a global strategy, insights, design, and technology partner to companies striving for true customer centricity and ongoing relevance in a digital first, customer-led world. By leveraging proprietary, science-based tools that enable human understanding, we inform and create customer-centric business models and experiences + deploy measurement systems – to build transformational relationships between businesses and the people they serve.
About Srijan
Srijan is a global engineering firm that builds transformative digital paths to better futures for Fortune 500 enterprises to nonprofits all over the world. Srijan brings advanced engineering capabilities and agile practices to some of the biggest names across FMCG, Aviation, Telecom, Technology, and others. We help businesses embrace the digital future with cloud, data, API and platform centric technologies and adapt to changing business models and market demands. Srijan leads in Drupal with 350+ Drupal engineers, 80+ Acquia certifications. Srijan is also a Drupal Enterprise Partner & Diamond Certified
Delivery Manager - 10+ Years of Experience
- Manage a delivery team to ensure timely and accurate customer deliveries.
- Oversee daily activities of the delivery team and provide direction and guidance as needed.
- Perform resource allocations and workload assignments according to delivery requirements.
- Ensure that team maintains a high level of competence and operational excellence.
- Evaluate the performance of team members and determine training needs.
Roles & Responsibilities
Delivery Management and Escalations
- Owns the end to end delivery of the Projects, focusing on regular and timely delivery of value
- Define project scope and schedule, define and track the Release/Project plan, milestones as per SOW/Release Plan and work closely with PO/SM for the same
- Manage risks and issues, Understand and flag risks/mitigations and dependencies along with SMs/POs appropriately and timely manner
- Prepare and provide progress reports and updates
- Manage deviations from plans and work closely with SM/PO in apprising client in case of any scope/plan changes and work towards negotiation/SOW edits/approvals or take corrective measures
- Be an escalation point for every SM and PO and Client on project-related issues and provide resolution or resolve the same in a timely manner
- Manage engagement/relationship with the client and work towards the inputs/feedback from the CSAT review
People and Team Management
- Work closely with SM in removing roadblocks to their work
- Understand and solves learning, development, and training needs of Projects and team members
- Set-up goals/Roles & Responsibilities for the group/team members
- Work closely with SM for defining the career path, performance improvement plan(PIP) for group/team-members
- Takes all Hiring decisions
- Do resource Management- allocation, projections and take all Staffing decisions in consultation with PO and SM
- Work with Agile Coach to find and execute training needs and places for improvement
- Skip-level meetings with people to see their motivation, any personal issues, inter-team conflict, etc.
- Evaluate the engagement level of the group/team members and take respective actions
- Experimenting with innovation projects, pet projects, product ideas
- Drives cultural change working along with Agile Coach
Process
- Works closely with Delivery Directors to discover challenges and access programs. Ensure review and retrospective recommendations are getting implemented in the projects and work closely with Agile Coach to address the challenges with proposed recommendations.
- Improving hiring and staffing process, future planning for the group growth
- Work with the Architects/Chief Architect in supporting him to adopt the recommended engineering practices
- Get Project/Delivery Audits done for Projects at regular intervals and take respective actions
360 Degree review
- Create a 360 view of project health metrics as per Srijan standards
- Represent 360 reviews for Project at a regular cadence and provide project updates in PM forums
- Get involved in team 360 review(quarterly/project end) and work towards the feedback of team members and facilitate appraisal decisions for group/team-members
Organizational contributions
- Participate and represent the group in Strategy meet with required details
- Encourage team-members/group to participate in Organisation contributions/forums
- Be a channel for Srijan to showcase by attending, delivering, networking at meetups, presentations, sessions, workshops, etc.
- Be an evangelist and help HR in hiring/onboarding
Required Skills/Experience
- Overall Experience of 10+ years in the Industry
- Good experience in Agile methodology
- Analytical skills
- Well-developed interpersonal skills
- Commercial awareness
- Effective Communication
- Team working skills
- Ability to motivate people
- Management and leadership skills
Essential Duties
Escalations
➔ Be an escalation point for every SM and PO and Client on project-related issues and
provide resolution or resolve the same in a timely manner
➔ Manage engagement/relationship with the client and work towards the
inputs/feedback from the CSAT review
➔ Keep track of the Release plan, milestones as per SOW and work closely with PO/SM
for apprising client in case of any changes and work towards negotiation/SOW
edits/approvals
People Management
➔ Solves training needs of Projects and team members
➔ Set-up goals/Roles & Responsibilities for the group/team members
➔ Work closely with SM for defining the career path, performance improvement plan(PIP)
for group/team-members
➔ Takes all Hiring decisions
➔ Do resource Management- allocation, projections and take all Staffing decisions in
consultation with PO and SM
➔ Work with Agile Coach to find and execute training needs and places for improvement
➔ Skip level meetings with people to see their motivation, any personal issues, inter-
team conflict etc.
➔ Evaluate the engagement level of the group/team members and take respective
actions
➔ Experimenting with innovation projects, pet projects, product ideas
➔ Drives cultural change working along with Agile Coach
Process
➔ Agile Coach recommendations are getting implemented in the projects. Works closely
with Agile Coach to address this
➔ Improving hiring and staffing process, future planning for the group growth
➔ Work with the Architects/Chief Architect in supporting him to adopt the recommended
engineering practices
➔ Get Project/Delivery Audits done for Projects at regular intervals and take respective
actions
360 Degree review
➔ Represent 360 reviews for projects at a regular cadence and provide project updates in
PM forums
➔ Get involved in team 360 review(quarterly/project end) and work towards the
feedback of team members and facilitate appraisal decisions for group/team-members
Organizational contributions
➔ Participate and represent the group in Strategy meet with required details
➔ Encourage team-members/group to participate in Organisation contributions/forums
➔ Be a channel for Srijan to showcase by attending, delivering, networking at meetups,
presentations, sessions, workshops, etc.
➔ Be an evangelist and help HR in hiring/onboarding
Required Skills/Experience
➔ Good experience in Agile methodology
➔ Organizational skills
➔ Analytical skills
➔ Well-developed interpersonal skills
➔ Commercial awareness
➔ Effective Communication
➔ Team working skills
➔ Ability to motivate people
➔ Management and leadership skills
